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Danellia Slagle

 Implementation & Success Specialist

Email danellia.slagle@gmail.com
Address
 Lancaster, PA

LinkedIn 

about

ABOUT

   Danellia is a pro-active success and implementation specialist with a customer first approach. She has a proven track record of helping customers reach success in high volume low touch metric driven environments. For more than 5 years, Danellia has been helping customers understand and optimize their value from products and services utilizing a customer centric approach, ownership and her technical skills.

resumé

SKILLS

  • A customer approach that is forward thinking, inclusive and empathetic.

  • Passionate about technology and personally driven to use it to help customers. 

  • Ability to troubleshoot software, hardware and network related issues.

  • Ability to articulate technical jargon into consumable levels of understanding for adult learners.

  • Perform basic SQL queries and multiple joins.

  • Utilize Excel to manage, extract and visualize data.

  • Create stories and dashboards using Tableau.

  • Forecasting and business analysis

WORK EXPERIENCE

2021 - Present

Customer Success Specialist

Progressive

Cleveland, Ohio

2019 - 2020

Technical Support Advisor II

Concentrix

Fremont, California

2019 - 2019

Wireless Gateway Technician Tier 2

Support.Com

San Francisco, California

2011 - 2018

Founder/Implementation Specialist

Very Vain Designs

Lancaster, Pennsylvainia

EDUCATION

2022 

Success Coaching

Certified Customer Success Manager

San Francisco, Ca.

2021 

Udacity

Business Analytics and Data

Emeryville, Ca.

2015

Liberty University

A.S Behavioral Science, Communication and Education

Lynchburg, Va.

2022 

Success Coaching

Certified Customer Success Manager

San Francisco, Cal.

Portfolio

contact

CONTACT

Email danellia.slagle@gmail.com

Address Lancaster, PA

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