Danellia Slagle
Implementation & Success Specialist
Email danellia.slagle@gmail.com
Address Lancaster, PA
ABOUT
Danellia is a pro-active success and implementation specialist with a customer first approach. She has a proven track record of helping customers reach success in high volume low touch metric driven environments. For more than 5 years, Danellia has been helping customers understand and optimize their value from products and services utilizing a customer centric approach, ownership and her technical skills.
SKILLS
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A customer approach that is forward thinking, inclusive and empathetic.
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Passionate about technology and personally driven to use it to help customers.
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Ability to troubleshoot software, hardware and network related issues.
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Ability to articulate technical jargon into consumable levels of understanding for adult learners.
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Perform basic SQL queries and multiple joins.
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Utilize Excel to manage, extract and visualize data.
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Create stories and dashboards using Tableau.
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Forecasting and business analysis
WORK EXPERIENCE
2021 - Present
Customer Success Specialist
Progressive
Cleveland, Ohio
2019 - 2020
Technical Support Advisor II
Concentrix
Fremont, California
2019 - 2019
Wireless Gateway Technician Tier 2
Support.Com
San Francisco, California
2011 - 2018
Founder/Implementation Specialist
Very Vain Designs
Lancaster, Pennsylvainia
EDUCATION
2022
Success Coaching
Certified Customer Success Manager
San Francisco, Ca.
2021
Udacity
Business Analytics and Data
Emeryville, Ca.
2015
Liberty University
A.S Behavioral Science, Communication and Education
Lynchburg, Va.
2022
Success Coaching
Certified Customer Success Manager
San Francisco, Cal.
Portfolio
